Privacy policy

Effective date: September 13, 2025

Introduction

At CARVO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.carvo.top or purchase our bedding products. By using our website or submitting your information, you agree to the practices outlined here.

Information We Collect

We collect both personal and non-personal information to improve your shopping experience:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.

  • Account Information: Login credentials, order history, and communication records.

  • Device & Usage Data: IP address, browser type, operating system, pages visited, and referring sites.

  • Transaction Data: Payment method, order details (excluding full card numbers).

  • Customer Communication: Emails, inquiries, product reviews, and survey responses.

How We Use Your Information

Your information is used for:

  • Order Fulfillment: Process payments, ship orders, handle returns, and manage exchanges.

  • Customer Support: Respond to inquiries, assist with orders, and resolve issues.

  • Marketing & Promotions: Send newsletters, promotions, and product updates to opted-in customers.

  • Website Analytics: Analyze traffic, improve site functionality, and personalize content.

  • Legal Compliance: Maintain records for tax, accounting, and legal obligations.

  • Fraud Prevention: Identify and prevent unauthorized transactions.

Sharing of Information

We do not sell your personal information. CARVO may share data with trusted third parties for operational purposes:

  • Service Providers: Payment processors, shipping carriers, IT support, and email platforms.

  • Legal Requirements: When required by law or to protect CARVO’s rights.

  • Business Transactions: In the event of mergers, acquisitions, or sales, customer data may be transferred as part of business assets.

Cookies & Tracking

  • CARVO uses cookies to improve user experience, analyze website performance, and display personalized content.

  • Essential Cookies: Required for cart, checkout, and security.

  • Analytics Cookies: Collect anonymous data to improve functionality.

  • Marketing Cookies: Deliver personalized promotions.

  • Preference Cookies: Save language, display, or other preferences.

  • You may manage or disable cookies in your browser; some features may be limited if disabled.

Payment Security

  • CARVO does not store full credit or debit card numbers.

  • Payments are securely processed through PCI-compliant payment gateways.

  • All sensitive information is encrypted during transmission.

Data Retention

  • Personal data is retained only as long as necessary for business operations, legal compliance, and customer service.

  • Order records are retained for at least 7 years for accounting and tax purposes.

  • Marketing data is retained until a customer unsubscribes or withdraws consent.

International Data Transfers

  • Customer information may be transferred and processed outside your country.

  • CARVO ensures appropriate safeguards, including encryption and contractual protections.

Your Rights

Depending on your location, you may have:

  • Access: Request a copy of your personal data.

  • Correction: Update inaccurate or incomplete information.

  • Deletion: Request deletion, subject to legal or business obligations.

  • Restriction: Limit processing of personal data.

  • Opt-Out: Unsubscribe from marketing communications.

  • Data Portability: Obtain a structured copy of your data for transfer purposes.

Children’s Privacy

  • CARVO does not knowingly collect information from children under 13.

  • Any inadvertently collected data will be promptly deleted.

Third-Party Links

  • Our website may contain links to external sites.

  • CARVO is not responsible for third-party content or privacy practices.

Data Security

  • CARVO uses technical, administrative, and physical safeguards to protect personal information.

  • Measures include SSL encryption, access restrictions, and monitoring protocols.

Policy Updates

  • CARVO may update this Privacy Policy periodically.

  • Updates will be posted on www.carvo.top with the revised effective date.

Contact Information

To learn more about CARVO and our mission, please visit our About Us page.