Contact information

Effective date: September 13, 2025

Overview

At CARVO, we prioritize clear communication and excellent support for all our customers. This Contact Information policy details how you can reach us regarding orders, shipping, returns, and product inquiries.

Primary Contact Method

  • Email: amizainoabesp@hotmail.com

    • For questions about orders, products, returns, or general inquiries.

    • Include your order number and a detailed description to expedite assistance.

    • Response time: 24–48 business hours.

Official Website

  • Website: https://www.carvo.top

    • Access product catalogs, promotions, FAQs, order tracking, and support forms.

    • Submitting inquiries through the website ensures efficient handling.

Business Details

  • Business Name: CARVO

  • Products: High-quality bedding including pillowcases, sofa bed cushions, and related items.

  • Business Type: Online retail store operating in the United States.

Customer Service Hours

  • Monday – Friday: 9:00 AM – 6:00 PM EST

  • Saturday & Sunday: Closed

  • Emails received outside business hours will be addressed on the next business day.

Response Times

  • General inquiries: 24–48 business hours

  • Order-related issues: 2–3 business days

  • Return or refund requests: Processed according to the Return & Refund Policy

Escalation Process

  • If an issue is unresolved, reply to the original email to request escalation.

  • Senior support staff will review and respond within 5 business days.

Data Security & Privacy

  • Personal information is protected under our Privacy Policy.

  • CARVO does not sell or share customer data with unauthorized third parties.

  • Add service@carvo.top to your safe sender list to ensure smooth communication.

Best Practices for Contacting Support

  • Always include your order number for faster resolution.

  • Do not send full payment card information via email.

  • Reference your tracking number for shipping or return inquiries.

Commitment to Customers

  • CARVO is committed to transparency, professionalism, and timely resolution of customer issues.

  • Customer feedback is welcomed and helps improve our products and services.

  • Our mission is to provide a seamless shopping experience and high-quality bedding products.

Additional Notes

  • Email is the preferred contact method.

  • Returns, refunds, or exchanges follow the procedures outlined in the respective policies.

  • Customer experiences guide our ongoing product and service improvements.

Contact Summary

To learn more about CARVO and our mission, please visit our About Us page.